Soax uses Intercom for customer support. They rank #13,334 in the Tranco list of most-popular domains. We haven't observed an email marketing or transactional platform for them yet. Their email authentication setup is incomplete (score 60/100). Missing: DMARC enforcement, one-click unsubscribe.
Authentication signals observed in this brand's emails. SPF, DKIM and DMARC are the standard sender-authentication stack — see the DMARC policy below for whether spoofing is actually blocked or just monitored. One-click unsubscribe meets Google & Yahoo's bulk-sender requirements.
Multiple DMARC records published — receivers apply no DMARC at all (RFC 7489). The domain is effectively unprotected until the duplicate record is removed.
SPF alignment: 50% of observed emails use an aligned return-path (outbound.intercom.soax.com); the rest use third-party paths (email.chargebee.com) where DMARC has to rely on DKIM alignment.
DKIM alignment: 50% of observed emails sign with an aligned DKIM key (soax.com); the rest sign with third-party keys (email.chargebee.com) where DMARC has to rely on SPF alignment.
Gmail's own filter showed these warnings to real subscribers in their inbox — independent of SPF/DKIM/DMARC pass/fail status. A consistent pattern often signals reputation issues or brand-impersonation concerns.
Brands often use multiple ESPs (e.g. one for marketing, another for transactional/notifications).
None — only the primary ESP(s) shown aboveESPs we've seen sending email for this brand. Green = confirmed by SPF, sender IP rDNS, or known infra pairing (label shows the source). Grey = observed but not yet confirmed by SPF or PTR.
ESPs this brand has authorized in their SPF record. We confirm them with a green ✓ only after seeing recurring use (3+ emails across 2+ days). Until then they stay here — either we haven't observed any email yet, or we've seen a handful but not enough to call them a regular sender for the brand.
Probed: soax.com, email.chargebee.com, outbound.intercom.soax.com
Folder distribution across all emails from this brand observed in Gmail inboxes. High inbox % = good deliverability; spam appearances are the headline signal.
| Folder | Count | Share |
|---|---|---|
| inbox | 3 | 100.0% |
Which ESP's emails are landing where. Sorted by spam % so problem senders surface first. Brands using one ESP for marketing and another for transactional often see very different placement profiles per ESP. Per-ESP folder data only started being captured recently — counts here may be smaller than the total above until backfill catches up.
| ESP | Emails | Placement | Inbox % | Tabs % | Spam % |
|---|---|---|---|---|---|
| Intercom | 3 | 100.0% | 0.0% | 0.0% |
Daily observations per ESP. Brands often run multiple ESPs concurrently — marketing on one, transactional on another — so this chart shows usage rather than switches.
No sends in the last 30 days. View all time to see history.
IP addresses soax.com has been observed sending from, and where their mail landed in Gmail.
| IP | Hostname | Obs | Reputation |
|---|---|---|---|
| 192.174.84.146 | mta-174-84-146.intercom.com.sparkpostmail.com |
1 | Check → |
| 192.174.84.112 | mta-174-84-112.intercom.com.sparkpostmail.com |
1 | Check → |
| 192.174.84.130 | mta-174-84-130.intercom.com.sparkpostmail.com |
1 | Check → |
Per-IP inbox / promotions / spam is being collected and will appear here as new emails are observed.
| Domain | ESPs detected | Delivery (7d) |
|---|---|---|
soax.com | Intercom 3 |