Soax uses Intercom for customer support. They rank #13,334 in the Tranco list of most-popular domains. We haven't observed an email marketing or transactional platform for them yet. Their email authentication setup is incomplete (score 60/100). Missing: DMARC enforcement, one-click unsubscribe.
Authentication signals observed in this brand's emails. SPF, DKIM and DMARC are the standard sender-authentication stack — see the DMARC policy below for whether spoofing is actually blocked or just monitored. One-click unsubscribe meets Google & Yahoo's bulk-sender requirements.
Multiple DMARC records published — receivers apply no DMARC at all (RFC 7489). The domain is effectively unprotected until the duplicate record is removed.
SPF alignment: 50% of observed emails use an aligned return-path (outbound.intercom.soax.com); the rest use third-party paths (email.chargebee.com) where DMARC has to rely on DKIM alignment.
DKIM alignment: 50% of observed emails sign with an aligned DKIM key (soax.com); the rest sign with third-party keys (email.chargebee.com) where DMARC has to rely on SPF alignment.
Gmail's own filter showed these warnings to real subscribers in their inbox — independent of SPF/DKIM/DMARC pass/fail status. A consistent pattern often signals reputation issues or brand-impersonation concerns.
Brands often use multiple ESPs (e.g. one for marketing, another for transactional/notifications).
None — only the primary ESP(s) shown aboveESPs we've seen sending email for this brand. Green = confirmed by SPF, sender IP rDNS, or known infra pairing (label shows the source). Grey = observed but not yet confirmed by SPF or PTR.
ESPs this brand has authorized in their SPF record. We confirm them with a green ✓ only after seeing recurring use (3+ emails across 2+ days). Until then they stay here — either we haven't observed any email yet, or we've seen a handful but not enough to call them a regular sender for the brand.
Probed: soax.com, email.chargebee.com, outbound.intercom.soax.com
Folder distribution across all emails from this brand observed in Gmail inboxes. High inbox % = good deliverability; spam appearances are the headline signal.
| Folder | Count | Share |
|---|---|---|
| inbox | 3 | 100.0% |
Which ESP's emails are landing where. Sorted by spam % so problem senders surface first. Brands using one ESP for marketing and another for transactional often see very different placement profiles per ESP. Per-ESP folder data only started being captured recently — counts here may be smaller than the total above until backfill catches up.
| ESP | Emails | Placement | Inbox % | Tabs % | Spam % |
|---|---|---|---|---|---|
| Intercom | 3 | 100.0% | 0.0% | 0.0% |
Daily observations per ESP. Brands often run multiple ESPs concurrently — marketing on one, transactional on another — so this chart shows usage rather than switches.
IP addresses soax.com has been observed sending from, and where their mail landed in Gmail.
| IP | Hostname | Obs | Reputation |
|---|---|---|---|
| 192.174.84.146 | mta-174-84-146.intercom.com.sparkpostmail.com |
1 | Check → |
| 192.174.84.112 | mta-174-84-112.intercom.com.sparkpostmail.com |
1 | Check → |
| 192.174.84.130 | mta-174-84-130.intercom.com.sparkpostmail.com |
1 | Check → |
Per-IP inbox / promotions / spam is being collected and will appear here as new emails are observed.
| Domain | ESPs detected | Delivery (7d) |
|---|---|---|
soax.com | Intercom 3 |