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Lush

lush.com
🏆Rank #15,228 🏷 Retail 🇬🇧United Kingdom 📥 Inbox 17%

Lush uses Braze as their primary email service provider. They rank #15,228 in the Tranco list of most-popular domains. Email goes out from 2 different subdomains. Their email authentication setup is solid (score 88/100). Missing: DMARC enforcement.

Marketing ESPBraze
Total observations23
Active days9
Avg per active day2.6
Last activity📬 Active · 4 days ago
Cadence~every 2 weeks
Compare Lush with another brand:

Email setup 88/100

Authentication signals observed in this brand's emails. SPF, DKIM and DMARC are the standard sender-authentication stack — see the DMARC policy below for whether spoofing is actually blocked or just monitored. One-click unsubscribe meets Google & Yahoo's bulk-sender requirements.

Strong email setup
Authentication is in good shape — SPF, DKIM, and DMARC enforcement all configured.
88/100
SPF
pass
DKIM
pass
DMARC
pass (none)
BIMI
verified VMC
Unsubscribe
one-click
SPF lookups 7/10

SPF / DKIM / DMARC above reflect the last 3 emails we've observed. DMARC policy is read live from DNS.

Authentication

DMARC reports sent to cloudflare.net. Policy p=none is monitor-only — receivers won't act on spoofing yet.

DKIM alignment: all 6 observed emails sign with a domain aligned with lush.com (hello.us.lush.com, hello.uk.lush.com). DKIM authenticates the visible From — supports DMARC directly.

Transport & deliverability
🐢 Slow delivery observed

1 of 2 emails in the last 7 days were delayed beyond 5 minutes (50%) — delays stayed within 5–15 minutes. Slow sends averaged 11 min. Healthy senders deliver in under 30 seconds. Consistent delays usually mean greylisting, reputation-based throttling, or receiver-side filter scrutiny — worth investigating sender reputation and authentication setup.

Other ESPs detected

Brands often use multiple ESPs (e.g. one for marketing, another for transactional/notifications).

None — only the primary ESP(s) shown above

Confirmed senders

ESPs we've seen sending email for this brand. Green = confirmed by SPF, sender IP rDNS, or known infra pairing (label shows the source). Grey = observed but not yet confirmed by SPF or PTR.

Braze ✓ via SparkPost

Other SPF authorizations

ESPs this brand has authorized in their SPF record. We confirm them with a green ✓ only after seeing recurring use (3+ emails across 2+ days). Until then they stay here — either we haven't observed any email yet, or we've seen a handful but not enough to call them a regular sender for the brand.

SendGrid SparkPost

Probed: lush.com, hello.uk.lush.com, hello.us.lush.com, uk.lush.com, us.lush.com

Where emails landed (Gmail)

Folder distribution across all emails from this brand observed in Gmail inboxes. High inbox % = good deliverability; spam appearances are the headline signal.

FolderCountShare
inbox 4 17.4%
promotions 19 82.6%

Placement by ESP

Which ESP's emails are landing where. Sorted by spam % so problem senders surface first. Brands using one ESP for marketing and another for transactional often see very different placement profiles per ESP. Per-ESP folder data only started being captured recently — counts here may be smaller than the total above until backfill catches up.

ESP Emails Placement Inbox % Tabs % Spam %
Braze 6
66.7% 33.3% 0.0%

ESP activity over time

Apr 2 – Jun 26, 2026 · 18 days with sends

Daily observations per ESP. Brands often run multiple ESPs concurrently — marketing on one, transactional on another — so this chart shows usage rather than switches.

2 0 Braze: 1 (2026-04-02)1Braze: 1 (2026-04-07)1Braze: 1 (2026-04-09)1Braze: 1 (2026-04-12)1Braze: 1 (2026-04-14)1Braze: 1 (2026-04-16)1Braze: 1 (2026-04-20)1Braze: 1 (2026-04-22)1Braze: 1 (2026-04-24)1Braze: 2 (2026-04-27)2Braze: 2 (2026-04-29)2Braze: 1 (2026-05-07)1Braze: 1 (2026-05-19)1Braze: 1 (2026-05-22)1Braze: 1 (2026-06-11)1Braze: 1 (2026-06-18)1Braze: 1 (2026-06-25)1Braze: 1 (2026-06-26)104/0204/1104/2004/2905/0805/1705/2606/0406/1306/22
🐢
Braze

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Sending IPs

IP addresses lush.com has been observed sending from, and where their mail landed in Gmail.

IPHostnameObsPlacementReputation
223.165.114.21 qgdl.hello.uk.lush.com 19 1 Check →
137.22.230.141 rn3j4f8g.hello.us.lush.com 4 2 Check →

Sending domains

DomainESPs detectedDelivery (7d)
hello.uk.lush.comBraze 19
hello.us.lush.comBraze 4🐢 1/2 slow (avg 11 min)